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Privacy Policy

Privacy Notice

Harvey Simon Flooring LTD
Effective date: 16 September 2026

This Privacy Notice explains how Harvey Simon Flooring LTD (“we”, “us”, “our”) collects, uses, stores and protects personal data when you contact us, request a quote, or visit our website. We are a flooring supply and installation company working with commercial, industrial and domestic customers — we do not provide healthcare, care or medical services, and this notice does not involve patient, health or care records.

We are committed to complying with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We may update this notice from time to time; the current version will always be available on our website.

1. Who we are

Harvey Simon Flooring LTD is the data controller responsible for your personal data. Our details are:

  • Company: Harvey Simon Flooring LTD
  • Address: Rd, Unit 2, Linton Trading Estate, Bromyard Road, Worcester, HR7 4QT, United Kingdom
  • Email: [email protected]
  • Phone: +44 1905 814035

2. Contacting us about this notice

If you have questions about this notice, or want to exercise any of your data protection rights, please contact us using the details above. If you are not satisfied with our response, you have the right to complain to the UK Information Commissioner's Office (ICO) at www.ico.org.uk or on 0303 123 1113.

3. The personal data we collect

We collect the following personal data:

Enquiry and quote information, collected when you use the “Send Us a Message” form on our website or otherwise contact us: first name, last name, email address, phone number, whether you are a commercial or domestic customer, and the content of your message.

Website usage information, collected automatically through cookies and similar technologies when you browse our website: IP address, browser and device type, and how you use the site (for example, pages viewed and time spent on them). See Section 6 (Cookies) for more detail.

We do not ask for or knowingly collect special category data (such as health, racial or ethnic origin, religious belief, or biometric data) through our website, and there is no reason for you to include this in an enquiry to us.

4. How we collect your personal data

  • Directly from you, when you submit our website contact form, email us, or call us.
  • Automatically, through cookies and analytics tools when you visit our website (see Section 6).

5. Why we use your personal data

We use your personal data to:

  • Respond to your enquiry and provide quotes or information about our flooring services.
  • Communicate with you about a project, order or invoice if you become a customer.
  • Understand how visitors use our website, so we can maintain and improve it.
  • Meet our legal and accounting obligations (for example, retaining invoices for tax purposes).

Our lawful bases for this processing under UK GDPR are:

  • Legitimate interests — to respond to enquiries and operate our business efficiently, and for basic website analytics, where this does not override your rights and interests.
  • Contract — where processing is necessary to take steps towards, or perform, a contract with you (for example, quoting for and carrying out flooring work).
  • Legal obligation — for example, keeping financial records as required by HMRC.
  • Consent — for any non-essential cookies, which you can accept or decline (see Section 6).

We do not sell your personal data, and we do not use it for automated decision-making or profiling that has a legal or similarly significant effect on you.

6. Cookies and website analytics

Our website uses cookies and similar technologies. These fall into two broad categories:

Essential cookies, which are necessary for the website to function and cannot be switched off.

Analytics cookies, which help us understand how visitors use the site (for example, via Google Analytics or a similar tool). These are only set with your consent, and you can accept, decline or change your preference at any time through our cookie banner or your browser settings.

Where analytics tools transfer data outside the UK, the provider is responsible for ensuring appropriate safeguards are in place (such as the UK's International Data Transfer Addendum or equivalent standard contractual clauses).

7. Sharing your personal data

We only share personal data with third parties where necessary to run our business, and we require them to keep it secure and use it only for the purposes we specify. This may include:

  • IT, website hosting and email service providers who support our systems.
  • Analytics providers (such as Google Analytics), as described in Section 6.
  • Regulators, HMRC or law enforcement, where we are legally required to disclose information.

We do not share your personal data with third parties for their own marketing purposes.

8. How long we keep your personal data

We keep personal data only for as long as necessary for the purposes described in this notice:

  • Enquiries that do not lead to a booked job: retained for up to 12 months from your last contact with us, then deleted.
  • Customer and contract records (including invoices): retained for 6 years after the end of the tax year they relate to, in line with HMRC record-keeping requirements.
  • Website analytics data: retained according to our analytics provider's default retention settings, after which it is automatically deleted or anonymised.

9. Keeping your data secure

We use appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access, and limit access to staff and service providers who need it to do their jobs.

10. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Have inaccurate or incomplete data corrected.
  • Ask us to delete your data in certain circumstances.
  • Restrict or object to our processing of your data.
  • Receive your data in a portable format, where applicable.

To exercise any of these rights, contact us at [email protected]. We will respond within one month, as required by law.

11. Children

Our website and services are aimed at adults arranging flooring work for their home or business. We do not knowingly collect personal data from children.

12. Changes to this notice

We may update this notice to reflect changes in our practices or the law. The effective date at the top of this page shows when it was last updated.